TERMS OF SERVICES & SHIPPING TERMS
PLEASE NOTE: ALL ORDERS ARE CUSTOM AND NON REFUNDABLE
Production time varies with each order. We strive to get your order done in a timely manner however each order is cut at the time it is ordered Depending on what orders we have going at the time when your order is placed will affect production time. We do not have a warehouse full of products sitting on a shelf, each order is cut and produced when the order is placed. During peak graduation season we do our best to process orders in the order received but it does not always happened that way due to event dates and transit times for shipping. We will get your order to you however in time for your event.
In order to ensure the best shipping rate for your order, we have decided it is best to figure out the shipping once your order is placed and ready to ship, therefore it is NOT included in the original invoice.
Please understand, we charge you according to what we are charged by the shipping carrier. Unfortunately on single orders the shipping can be very expensive and we have no control over that, we check each carrier to give you the best rate. We are a small company and don't get big shipping discounts like Amazon. If you want to be upset about the pricing be upset at the carriers!
A SHIPPING INVOICE WILL BE SENT AT TIME OF SHIPMENT.
It is your responsibility to make prompt payment of the shipping invoice. We do not take responsibility for orders that are received after the date of your event due to late or non-payment of the shipping invoice. UPS & USPS automatically sends you a tracking number when we create your shipping label. This does not mean your order has shipped but it ready to ship once the shipping invoice is paid. Please make sure to check you emails or your spam mail before contacting us asking where your package is as you will receive that info from UPS and USPS.
A good rule of thumb is to figure anywhere from $18.00 and up for a single centerpiece order, but can be almost as much as your centerpiece. On multiple centerpiece orders, usually around $8.00 – $9.00 (depending on zone and size of box), per centerpiece will come close to the cost. We do our best to minimize the number of boxes and the size of the box and we check the UPS rate against using Priority Mail to give you the cheapest rate.
When shipping with UPS, each box is covered for $100 insurance in the case of damage. Priority mail covers $50 of insurance per box. In most cases if we are shipping priority mail that is sufficient insurance as most products that ship priority are under $50.00
Keep in mind however, the post office and UPS will only cover damage once a claim is made. We need a claim to be filed first before any reimbursement or replacement will be made.
CLAIMS NEED TO BE MADE WITHIN 24 HRS OF RECEIVING YOUR ORDER. MAKE SURE TO KEEP THE BOX AND ALL PACKING MATERIAL AS THE CARRIER WILL NEED TO SEE THIS TO MAKE A DETERMINATION OF DAMAGE IN YOUR CLAIM.
Trying to make a claim weeks later or after an event will be dismissed.
IN THE CASE OF LAST MINUTE ORDERS OR RUSH ORDERS
where you order arrives just before your event and there is no time for us to replace or repair the damaged piece you agree to assume responsibility and relieve Designs by Ginny of any damage and you agree to accept what the carrier will provide as reimbursement. In most cases if a Styrofoam piece gets broken it is easily fixed and you can contact us for instructions.