TERMS OF SERVICES & SHIPPING TERMS
PLEASE NOTE:
*ALL ORDERS ARE CUSTOM AND NON REFUNDABLE
*IMPORTANT TO NOTE: ON RUSH ORDERS YOU RELIEVE DESIGNS BY GINNY OF ANY DAMAGE AND AGREE TO ACCEPT WHAT THE CARRIER PROVIDES, MORE INFO BELOW
Production time varies with each order. We strive to get your order done in a timely manner however each order is cut at the time it is ordered Depending on what orders we have going at the time when your order is placed will affect production time. We do not have a warehouse full of products sitting on a shelf, each order is cut and produced when the order is placed. During peak graduation season we do our best to process orders in the order received but it does not always happened that way due to event dates and transit times for shipping. We will get your order to you however in time for your event.
All orders are considered custom and non refundable, any authorized refund will incur a 10% service fee that is due to the fact we are charged by the credit card company a fee for the refund transaction and since we make every effort to inform our policies on our website and in our terms we do not feel it's fair to put that cost onto us.
Please Email Designs by Ginny if your order needs to ship within 2 weeks of placing the order to ensure we have enough production and shipping time. Orders placed without checking that we can't accommodate will be subject to a 10% service fee so please check first before placing an order.
In some cases we can accommodate a rush order but it may be subject to a rush order fee in addition to the product cost.
A shipping invoice is sent at time of shipment and once paid your order will ship. If you don't see a confirmation email from Designs by Ginny after you place your order please check your spam folder.
SHIPPING and HANDLING
In order to ensure the best shipping rate for your order, we have decided it is best to figure out the shipping once your order is placed and ready to ship, therefore it is NOT included in the product cost on the cart.
Please understand, we charge you according to what we are charged by the shipping carrier and handling. Unfortunately on single orders the shipping can be very expensive and we have no control over that, we check each carrier to give you the best rate. We are a small company and don't get big shipping discounts like Amazon. If you want to be upset about the pricing be upset at the carriers!
A SHIPPING INVOICE WILL BE SENT AT TIME OF SHIPMENT.
It is your responsibility to make prompt payment of the shipping invoice. We do not take responsibility for orders that are received after the date of your event due to late or non-payment of the shipping invoice. UPS & USPS automatically sends you a tracking number when we create your shipping label. This does not mean your order has shipped but is ready to ship once the shipping invoice is paid. Please make sure to check your emails or your spam mail before contacting us asking where your package is as you will receive that info from UPS and USPS.
Shipping rates continue to go up and a good rule of thumb is to figure anywhere from $18.00 and up for a single centerpiece and used to be a good perimeter but just a rough guide. In some cases can be almost as much as your centerpiece. On multiple centerpiece orders, usually around $8.00 – $9.00 (depending on zone and size of box), per centerpiece will come close to the cost. Shipping rates continually change so this is just a rough estimate of the shipping cost.We do our best to minimize the number of boxes and the size of the box and we check the UPS rate against using Priority Mail to give you the cheapest rate. Shipping rates continually change and this is just an estimate.
When shipping with UPS, each box is covered for $100 insurance in the case of loss or damage. Priority mail covers $100 of insurance per box. In most cases if we are shipping priority mail that is sufficient insurance as most products that ship priority are under $100.00. If you want more coverage than what is offered by the carrier you need to let us know so we can add that to your shipping cost.
Keep in mind however, the post office and UPS will only cover damage once a claim is made. We need a claim to be filed first before any reimbursement or replacement will be made.
CLAIMS NEED TO BE MADE WITHIN 24 HRS OF RECEIVING YOUR ORDER. MAKE SURE TO KEEP THE BOX AND ALL PACKING MATERIAL AS THE CARRIER WILL NEED TO SEE THIS TO MAKE A DETERMINATION OF DAMAGE IN YOUR CLAIM.
ALL CLAIMS NEED TO BE FILED FIRST BY DESIGNS BY GINNY SINCE WE ARE THE SHIPPER.
Reimbursement of damage comes from the carrier. We are not responsible for damage by the carrier. We take great care in how we package your order.
Trying to make a claim weeks later or after an event may be dismissed.
IN THE CASE OF LAST MINUTE ORDERS and RUSH ORDERS
When you order arrives just before your event and there is no time for us to replace or repair the damaged piece you agree to assume responsibility and relieve Designs by Ginny of any damage and you agree to accept what the carrier will provide as reimbursement. In most cases if a Styrofoam piece gets broken it is easily fixed and you can contact us for instructions.
By clicking on the box that says your have read and agree to the shipping terms before you can proceed to the checkout on all rush orders you relieve Designs by Ginny of any damage claims and accept what the carrier provides as reimbursement.
UPS does have the right to inspect your package before submitting a refund, in some cases they will accept pictures to avoid having to do an physical inspection but they are getting more specific about the pictures they will consider.
Here is what UPS require for photo verification: Sometimes just a picture of the damage and packing and box will suffice.